Fill in the blanks: Ask each question as __________ unless the answer is __________ or has been spontaneously provided by the caller.

• A. Ask each question as written unless the answer is obvious or has been spontaneously provided by the caller.
• B. Ask each question as written unless the answer is obvious or has not been spontaneously provided by the caller.
• C. Ask each question as written unless the answer is clear or has been spontaneously provided by the caller.
• D. Ask each question as written unless the answer is obvious or has not been spontaneously provided by the caller.

Answer: (A)

The idea here is to keep the questioning process consistent and efficient by sticking to the exact wording unless there’s a good reason not to. Using “as written” preserves the script so every caller is asked the same way, which matters for clarity and data consistency. The phrase “unless the answer is obvious” signals you skip the scripted ask when the response is unambiguous and doesn’t require probing. Likewise, “or has been spontaneously provided by the caller” accounts for situations where the caller already volunteers the answer without prompting, so you don’t duplicate effort.

The nuance in the correct choice is the stronger, more natural fit of “obvious” rather than “clear” and the use of “has been spontaneously provided” rather than any negation. The other options would shift the meaning or weaken the instruction: for example, substituting not spontaneously provided would flip when you’re allowed to skip, and using “clear” is a softer term that doesn’t convey the same immediacy as “obvious.”