Which of the following is an example of Protocol 121: Mental Disorder (Behavioural Problems)?

• A. Mentally ill caller in crisis
• B. Suicidal person
• C. Exhibitionism or urinating/defecating in public
• D. Message delivery

Answer: (A)

Protocol 121 targets situations where a caller is experiencing a mental disorder or significant behavioural problems and needs crisis support, de-escalation, and safety assessment. The mentally ill caller in crisis best fits this category because it directly involves a person with a mental health condition who is in an acute, crisis state requiring calm, supportive communication and connection to appropriate help. The other examples involve different scenarios: a suicidal person is an imminent self-harm risk that typically requires a different crisis protocol focused on safety planning; exhibitionism or public urination/defecation describes disruptive public behaviour rather than a mental health crisis; and delivering a message does not involve a person in crisis at all.